Returns


Returns and exchanges:

We want you to love your Alex&Ant purchase, therefore if you are not happy with your product/s, get in touch with us within 7 days with your order number and we will help you. 

Sale purchases are final sale and we do not refund or exchange sale items. 

Final sale means that the item is not eligible for a refund, exchange or credit note. This includes sale items and items where a discount code has been used. 

Items where our first time user code has been applied is eligible for refund within 7 days; however any other promotional code is not applicable for refund.

You can return any full price item within 7 days of receiving your order for a refund. 

The postage will be at the senders expense if you change your mind.

Please email us on caterina@alexandant.com.au, with your order number and reason you'd like to return your purchase.

Faulty:

If your product is faulty and we will assess the condition of the product. Depending on the fault we will either endeavour to send you a replacement or alternatively we can offer a full refund including shipping costs. 

Sale items:

Sale purchases are final, we do not refund or exchange sale items.